Returns & Exchanges

At Nio Teas, we want you to be completely satisfied with your premium Japanese green tea experience. If you are not happy with your purchase, we offer a 30-day return policy for unopened products and a satisfaction guarantee for opened items.

Return Process

• 1.
  Contact Support

  Email our customer service team at [email protected] with your order number and the reason for your return.

• 2.
  Receive Authorization

  Our team will review your request and provide a return authorization number along with the appropriate shipping address.

• 3.
  Pack and Ship

  Securely pack the items in their original packaging and ship them back to us using a tracked shipping method.

• 4.
  Refund Processing

  Once your return is received and inspected, we will issue a refund to your original payment method within 5-7 business days.